By Dini Rengganing Suci

Question 1: Why do you want to work at Hollister?

Aim to create favorable associations with their company. In addition to praising the laid-back work environment, you can also commend the vast variety of clothing items they offer to their consumers, such as shirts, polo shirts, sweaters, and jeans. Another option is to ask a buddy who works at a Hollister store for a recommendation. It was recommended to you, and you decided to give it a shot after hearing nothing but glowing reviews about the company’s advantages and culture. Additionally, if the job is a good fit for you because of your other responsibilities, like school or family, then mentioning these details can be helpful. Regardless of how you do it, people should get the sense that you’re applying for a specific cause.

See Also: Hollister Job Application

Question 2: Tell me something about your background and working experience

They pay attention to your communication abilities more than anything else. ‘ What you say isn’t as essential as how you say it, and vice versa. Remember to maintain eye contact with the interviewers, and be honest about your life and previous work experiences. There is no limit on what you can discuss with me. Getting Hollister into the picture is critical. Or, perhaps you’ve had previous experience working in retail and would like to supplement your income while attending school. You’d rather stay in your current position than look for a new one. He fits right in with the rest of your life. For those who have no prior retail or customer service experience, it is possible to show them that you understand what they are looking for in an effective sales representative. There are numerous prominent retailers like Hollister and Banana Republic that you’ve visited on your shopping spree today. From the customer’s perspective, you’ve seen how the service works.

Question 3: What is your availability? How many hours do you want to work weekly?

A part-time job at Hollister will always ask you about your work experience. I recommend that you make a weekly (or even monthly) schedule outlining when you may work and when you must attend to other obligations. Weekends should never be ruled out, and you should generally show that your job is high on your priority list and that you do not wish to work simply when “you have nothing else to do.” list. A reasonable rule of thumb is to mention that you’d prefer at least 20 hours a week, or more, if that’s doable for both you and your employer.

Question 4: Why did you wear this outfit? Sell it to me.

When determining how to dress for your interview, you should consider these questions. Wearing something that makes you feel good is the most important consideration when deciding what to wear. Of course, wearing something from Hollister is preferable to something from one of their competitors if you already have it at home. Make sure to talk about the fabrics, how the garments represent the latest fashion trends, how the different pieces compliment, and mention also the accessories if they do the role play with you. Each consumer is important to Hollister, and they want you to maximize their worth. As a result, you should always be looking for ways to upsell your customers. During the role play, you should keep this in mind as you try to “sell” your wardrobe.

Question 5: How would you handle a difficult customer?

Because “difficult customer” may signify so many different things, this one is a little more tough. Two good answers are available to you. You can either speak broadly about any type of customer or narrow your focus to a certain group.  A simple statement such as “I will do my best to be courteous” will suffice in the first instance. You wouldn’t get involved in any useless confrontations and would strive to treat them as they are and sell them something regardless of how they behave. As long as they don’t bother other customers with their antics. In this scenario, we’ll pick a consumer who’s always complaining. Prices are too high, he doesn’t get the attention he expects, you’re working too slowly, etc. Each criticism can be described in terms of how you would handle it.

• It’s impossible to cut prices because of the costs of production and sales, thus the prices are the same for everyone. In addition, there are some products on sale, so they may want to take a look at those as well.

• To serve everyone, you must divide your focus among a large number of customers. Unfortunately, it’s not possible for you to service two customers at once or bi-locate. They’ll have to put up with it for a while.
• While you’re striving to be efficient, it takes time to effectively serve consumers, provide solid recommendations, and so on. To them, value is more important than price, and if you forced them to buy something subpar, they won’t be pleased.

Question 6: When was the last time you made a genuine conversation with a stranger?

That’s not a simple task in this day and age, when people are constantly staring at their smartphones. People have lost the ability to engage in genuine conversation, much alone with complete strangers. This essay probably won’t spark a serious conversation with more than nine individuals who read it…

However, Hollister is looking for folks who are outgoing. In order to get clients to talk to you, they want you to approach them in a non-forced manner, and not always repeat the same things. People are interested in hearing that you’re able to start a conversation with a complete stranger. And, of course, you’ll be able to come up with anything for this event.

For example, you may have seen a stranger in a subway and admired their t-shirt, or perhaps you couldn’t locate what you were looking for in the city and decided to approach a human being instead of “asking” your smartphone. Think about anything that could happen in the actual world. Additionally, you can demonstrate to the interviewers that you have no qualms with chatting with complete strangers…

Question 7: How would you help a customer find jeans?

The most important aspect of your work is to exhibit some structure. You could try to learn a few things about them, such as their height, weight, preferred material, preferred style, and the occasion for which they require new jeans. If they like what they see, you might ask them to try on a couple of the models you’ve selected. Additionally, you might say that you’ll give your professional judgment on whether or not the jeans fit their body, or whether they should go for a new style.

Question 8: How would you describe your style?

In order to give you specific advise, I cannot see what you are wearing while reading this article–if you are wearing anything at all. For your interview dress, I recommend that you spend some time thinking about what design trends it represents, and for what kinds of activities the clothing is suited. It’s not appropriate to respond to the question with a single word, such as “casual style” or “athletic style.” If you can, elaborate on what you hope to convey through your clothing, such as the values and ideas you have or the sense of self-expression you seek. It’s obvious to the recruiting supervisors at Hollister that you’re knowledgeable about fashion and styling and will be able to provide helpful suggestions to the company’s clients.

Question 9: What does diversity mean to you?

It’s one of Hollister’s core values to foster a diverse customer base. As a starting point, I’d propose stating that you value and welcome diversity as a core value. There are many different types of customers, so it’s not just about the ethnicity or gender of the customer, but also about the preferences and expectations they have. You understand that we live in a multifaceted world. And you have no choice but to accept this diversity and modify your workplace conduct in order to deliver exceptional service to customers. But that’s not something you’ll have to worry about, since you’re always trying to spread the word about the importance of variety.

Question 10: Imagine that you see someone trying to steal something from the store. How will you react?

Avoid implying a noble deed. It’s possible that you believe you’re powerful enough to take on the entire gang of robbers on your own, and you can’t wait to put your fists to the test. But at Hollister, they don’t actually expect you to act like that. Tell the hiring manager that you will notify the security guard as soon as you are hired if you are selected for a sales associate position. That’s all there is to it. To be considered for a position as a security guard, you must demonstrate your ability to apprehend a thief at just the correct moment. You’ll make a scene by exposing the stolen goods and calling the authorities. To catch the thief, you’d pursue them and do whatever you could.