By Dini Rengganing Suci

Question 1: Tell us a little about yourself.

Talking about your interests and hobbies is fine, but keep it to a minimum. Try to focus on relevant work experience. Remember that having relevant work experience will give you an advantage over your competitors.

Question 2: What draws you to a career at Hilton Hotels?

Here’s what you need to know!

You must impress the interviewer with your answer. Listed here are a few notable responses:

• Think of Hilton as a location to further develop your career in the hospitality industry. Work with Hilton if you want to learn a lot, because the company has won numerous honors for its workplace diversity initiatives, including the title of best large company to work for in 2021.
• Express your pride in working for a firm that supports so many charity through the Hilton HHonors Giving Back initiative.
• Tell us why you believe Hilton is superior to its rivals.
• A corporation as environmentally conscious as this one sounds appealing to someone like you. Share that you learned that since 2009, Hilton has cut its energy use by 17%, its carbon output by 22.9%, its garbage production by 29.1%, and its water consumption by 16.7%

Question 3: How would you describe your biggest strength?

This question is an opportunity for you to demonstrate why you are the best applicant for this position! A three-part solution is the most logical.

• Let us know how strong you are!
• An illustration of how you’ve put your strength to work.
• Relevance to this specific position.

Question 4: What is your greatest weakness?

• Weakness is not a weakness if it is viewed as a strength (I am a perfectionist, or I work too hard and neglect my friends and family). Consider a weakness that is necessary for the position but not a deal breaker.
• It’s important to include a plan for overcoming your weakness while discussing your shortfalls. My phobia of public speaking is one such example; in order to overcome it, I have signed up for a public speaking class.

Question 5: What can you tell us about Hilton Hotels?

When it comes to Hilton,

• International hotel chain Hilton Hotels & Resorts is known for its high-quality, full-service properties.
• Hilton Hotels was established in 1919 by Conrad Hilton.
• A television is installed in each guest room at New York’s Roosevelt Hilton in 1947, making it the world’s first hotel to offer this amenity.
• Hilton opens the first airport hotel in 1959, ushering in the modern era of the airport hotel.
• The Hilton HHonors program is a rewards program.
• 2008 marks the first year that the Hilton Vancouver Washington has been certified as both LEED Gold and Green Seal Gold.
• In McLean, Virginia, the company’s headquarters are located.
• Guests, employees, and owners all want to work for a firm that is the best in the business.
• The goal is to spread a spirit of generosity and friendliness throughout the planet.
• Marriott, Hyatt, InterContinental Hotels Group (IHG), Best Western Hotels, and the Wyndham Hotel Group are some of Hilton Hotels’ competitors.

Question 6: How would you handle a dissatisfied client?

• Allow the client to air their grievances while you simply listen to what they have to say.
• Demonstrate your concern for the client.
• Neither the customer nor the corporation should be blamed.
• Attempt to resolve the issue, or seek out someone who can.
• Stay away from promises you can’t fulfill.
• It’s critical to avoid taking things personally. When you’re upset, you’re more likely to pass the buck to other businesses.

Question 7: How do you define great customer service?

The customer’s reservation is honored, the room is spotless, and he or she is greeted warmly.

Question 8: Why do you think customer service is so critical?

• Exceptional customer service can have a positive impact on a business
• Boost client satisfaction
• Increase the amount of money each customer spends during a single visit.
• Increasing the number of times a customer makes a purchase from your company
• Boost your company’s reputation by spreading positive rumors about it.

Question 9: In five years, where do you want to be?

• The purpose of this interview question is to determine whether or not you would be a good fit for the hotel sector. Having stated your goal of pursuing a career in hotel management, you appear to be a strong fit for Hilton.
• Hilton’s website has a lot of positions that you might be interested in five years down the road. You’ll sound like a good fit for the hotel if you say this.

Question 10: I need to know why I should recruit you?

Take a second look at the job description to see what talents they’re seeking for and reiterate those skills in your response to this question.

Question 11: Which of the following reasons led to your last job being terminated?

We should start with avoiding saying anything at all.

• Don’t bring up your former employer in conversation
• There is no need to mention the money.
• It took too long to go to work.

Example

“I had a great experience at my last employment, but I am now seeking for a new challenge.”

Question 12: In your last job, how reliable was your punctuality?

• An interviewer may check your references, therefore it’s better to be completely open and honest when answering this question.
• Focus on the importance of being on time for your shifts.

Question 13: What are your working hours?

• Your chances of landing a job are improved if you can be flexible with your working hours.
• The interviewer should know if you are available to work on weekends and holidays if possible.

Question 14: What animal would you want to be if you could?

When describing what animal you’d like to be, explain why. There are a number of possible answers to this question.

• Loyalty is shown by dogs.
• Ants are hard-working, team-oriented individuals.
• Dolphins possess a high level of intelligence.
• Because of their massive size and strength, elephants are formidable opponents.
• Gorilla is a terrific father and an excellent leader who is both soft and forceful.

Question 15: What are some of the most common interview questions for Hilton Hotels?

During the interview, don’t be scared to ask questions. It’s crucial to engage the interviewer in conversation by asking follow-up questions.

• What do you enjoy most about your job at this company?
• What qualities do you look for in a candidate for this role?
• What is the most critical aspect of this position?
• Where do I need to improve in order to meet your standards of success?
• What is the most difficult component of the job to learn? In order to get up to speed as quickly as possible, what can I do
• Is there anything I can do to grow and develop?