By Dini Rengganing Suci

Question 1: What Do You Know About Us?

An interviewer is likely to ask this question. The interviewer wants to know if you’ve done any homework on the company you’re interviewing for. Talk about anything that comes to mind that is factual. To prepare for popular interview opening questions, it’s a good idea to do some research about your prospective employer ahead of time.

As an Example of a Response

“In 1865, Sir Thomas Sunderland established HSBC. In terms of assets, Hongkong Shanghai Business Corporation is the world’s seventh biggest bank. In terms of banking and financial services, HSBC is one of the world’s largest corporations. When it comes to stock trading in London, it’s known as the Hong Kong Stock Exchange”

Question 2: Tell Us About Yourself

It’s best to smile and be upbeat when you respond to this question; it’s a good sign to tell the interviewer that you departed for a good reason.

• The best way to begin is by looking back.
• What was your favorite part of your former job?
• Give a good reason why you’re stepping down.

Answer to a Job Interview Question

Accounting is my profession, and I’ve been at it for seven years. My most recent position was in credit and loans, though I’ve worked in a variety of other areas as well. As a result of my previous work experience with a variety of accounting applications, I believe I am qualified for this position. The fact that I’ve been on a variety of teams shows that I’m adaptable and capable of contributing effectively to group projects. Everything I’ve learned over the years has led me to believe that I’m qualified for this position.

Question 3: Why Do You Want to Work Of Us?

Interviewers are looking for you to divulge your future plans at this point. What is it about HBSC that sets it apart from the rest? It is possible that the organization has something admirable about it that makes you want to join it. When responding to a topic like this, there are a lot of things to discuss. Workplace culture, policies, and opportunities for promotion are all things to consider. All in all, make sure that everything you say convinces the interviewer that you are the right person for the job.

As an Example of a Reply,

I’m interested in a job in banking because I believe it will allow me to advance professionally and improve my skills. People who have worked here before and those who are still here all agree that this is the ideal place to work if you’re looking to advance. Working for a company that has been featured in the Times so often would make me proud. Success in this position will necessitate the best of my abilities, knowledge, and experience.

Question 4: Why Should We Hire You?

This is your one and only opportunity to market oneself. If you don’t know the answer to this question, you may be disqualified from representing the company. Determine what talents and experience a potential employer is searching for by re-reading the job description After that, you’ll have to persuade the interviewer that you’ve got the necessary qualifications. Be sure to present yourself in a positive light and persuade the hiring manager that you are the best candidate.

As an Example of a Reply,

I’ve worked in customer service for almost a decade. I have excellent communication skills that will allow me to handle both inbound and outbound phone calls and resolve client issues quickly and effectively. I’m also a quick study and can handle a tight deadline with ease. If a consumer has a question about a banking transaction anywhere in the world, I can handle it all electronically.

Question 5: Some of Our Positions Have Routine Tasks. What Do You Think about Such?

Repetitive tasks can be seen in many professions at HSBC. Because of the monotony that comes with being a taller, it can be difficult to stay motivated. In the interview, the goal is to find out if you are capable of completing these responsibilities consistently. Talk about times in the past when you did well in ordinary jobs. When a task is vital, focus on the positive elements and explain why.

As an Example of a Reply,

My previous job experience leads me to assume that I am capable of handling ordinary tasks fairly well. I am able to meet consumer needs because I am present and focused at all times. Despite the repetitive nature of the work, I am able to keep my accuracy and timeliness at a high level. The more you do the same thing, the less difficult it becomes.

Question 6: Do You Believe That Offering Tailored Customer Service is Important? How Would You Prioritize That if Given a Chance?

Customers appreciate the fact that you’ve taken the time to learn about their individual needs and preferences so that you can cater your services accordingly. As a personal banker, this is very relevant. Exhibit a high level of empathy and a desire to learn about your consumers during the interview.

As an Example of a Reply,

A one-size-fits-all strategy isn’t going to work because clients have different financial needs and conditions. With each individual, I would endeavor to understand their requirements and desires, which should assist me determine how best to help them reach their goals..” In addition, I’ll pay attention to what they have to say, empathize with their concerns, and let them know how eager I am to assist.

Question 7: Have You Ever Demonstrated That You are Trustworthy?

When asked if you can be trusted, the interviewer will want to know that. Because this is a bank, you should expect to deal with a significant amount of cash and checks. Give an example of a time in your life that is relevant to the job for which you are applying.

As an Example of a Reply,

I take great pride in the fact that I can be trusted by everyone. At the end of my previous position, my main responsibility was to reconcile the company’s banking. At one time, I became aware of an overage and made a complaint to upper management. We worked together to identify the discrepancy and provided coaching to the team member who made the error. As a result, we tweaked things as needed.

Question 8: Can You Go Above and Beyond for Customers?

Customer service is a major concern for the interviewer. Even if you weren’t required to, can you go the additional mile for someone? Keep in mind that the bank’s ability to provide such high-quality service sets it apart from the competition. Make it clear to the interviewer why you took the action you did and what the results were.

As an Example of a Reply,

At work, a customer came to check about the status of her order, which was a few days behind schedule. I could have just checked it up and assured her we’d be in touch shortly. I did, however, collect her phone number and address and promised to contact the person in charge of delivery. When he found the item, he was able to mail it out the same day. The consumer was overjoyed. In light of the fact that she had been a consistent customer, I felt compelled to comply.

Question 9: How Would You Respond to a Client’s Complaint?

Banks and hotels place a high priority on the services they provide their customers since happy clients mean more sales. The interviewer will be able to judge if you are a good fit for the company based on how you respond to a customer’s complaint. Do your best to show the interviewer that you are compassionate to the customer’s situation and will do all you can to make them happy.

As an Example of a Reply,

Customers, in my opinion, should always be treated with respect. The first thing I do when someone walks into the bank with a complaint is listen carefully and ask follow-up questions. After that, I’d offer my condolences and set about figuring out how I could be of use. As a business owner, you should attempt to show your consumers how much they mean to you by empathizing with them. If I was unable to assist them, I would not be afraid to seek assistance from the manager or supervisor.

Question 10: How Has Your Education Prepared You For This Role?

Is your education relevant to the position for which you are applying? Interviewers will be impressed with your ability to explain how your education and experience have prepared you for your new position if you give the correct answer. Make the interviewer believe that your education is something you are proud of by talking enthusiastically about what you learned in school.

As an Example of a Reply,

The majority of what I needed to know about accounting was covered in my Bachelor of Commerce degree, with a concentration on accounting. I went on to earn other certificates in various sectors of my career, which have made me a better employee. For future opportunities, I’ve signed up for a Master’s degree in Business Administration, which I know will be invaluable.

Question 11: Can You Mention Some of Our Products?

When the interviewer asks this question, they will know if you’ve done your homework on the bank. This kind of information is readily available on the internet.

As an Example of a Reply,

A wide variety of products are available from your company. Asset management, commodities, investment management, wealth management, private equity, risk management, credit cards, stocks trading, insurance, mortgage loans, and mutual funds are among them.

Question 12: Could You Guide Us Through Your Decision Making Process?

HSBC expects its staff to be able to make sound decisions under pressure. Make it clear to the interviewer that you are capable of making sound personal and professional judgments. As a result, consider your response carefully and provide an answer that demonstrates your ability to make decisions quickly.

As an Example of a Reply,

It is my opinion that I am an excellent decision-maker.. When faced with a choice between multiple options, I take a step back, analyze the pros and cons of each, and then choose the best option. I may also include my coworkers because I believe that working together minimizes the opportunity for mistakes. Before making any decisions, I need to weigh all of the pros and cons of each alternative before deciding which course of action to take. I tend to go with the option that has the fewest repercussions or the best outcomes.

Question 13: Why are You Leaving Your Present Job?

It’s a given that an interviewer will inquire about why you’re leaving your current position. Why do you no longer find it appealing? Answering this question incorrectly can reveal a lot about your character as an employee. Disparaging your employer’s reputation or its core ideals displays a lack of gratitude on your part. Keep your answer upbeat and optimistic while discussing your decision to leave your current position.

As an Example of a Reply,

My previous employer was a pleasure to work for. I was able to gain a lot of knowledge from this position. Working with well-known bankers was also a privilege. However, after five years, I felt the desire for a new work environment with fresh challenges. I needed a new start. As time passed, I found myself drifting into a state of complacency that I so wanted to escape. HSBC will provide me with the challenges I seek, as well as the opportunity to further my skills in this field.

Question 14: What Are Your Strengths?

If you’ve been interviewing for any position, you’ve almost certainly been asked this question at some point. For the position you are applying to, the interviewer wants to hear about some of your positive attributes, talents, and qualities. The best way to show the interviewer that you belong at HSBC is to talk about yourself with confidence. Also, make sure that your strengths are relevant to the position you are applying for.

As an Example of a Reply,

Communication skills allow me to effortlessly pass on information and assist clients with their questions. This is critical because it guarantees that information and ideas are effectively conveyed. Everything I do is done with the customer in mind. Every time I see a customer, I make it a point to make him or her smile and leave the bank feeling good about their banking experience. Aside from that, I’m a dedicated worker who won’t rest until I’ve achieved my goals. These are the things that I think will help me succeed in my new position.

Question 15: Have You Ever Had a Conflict with a Team Member? How Did You Handle It?

In the banking industry, cooperation is essential. The hiring manager must guarantee that you are able to work in a team environment and get along with your coworkers. This is an opportunity to demonstrate your ability to operate as a team and resolve conflicts.

As an Example of a Reply,

My team leader and I had had a disagreement over a strategy. He gave the crew the freedom to discuss the issue, and they ultimately decided to go with my idea. In hindsight, I came to realize that the leader had been disrespected. I went up to him and said that everything I did was for the good of the team and that I didn’t mean any harm.

Question 16: One Of Our Values is Succeeding Together. How Will You Uphold It in the Workplace?

This question revolves around the importance of working together as a team. In order to ensure that everyone succeeds, are you willing to work together with your teammates? Inform the interviewer of this.

As an Example of a Reply,

I’ll work with everyone in the team to make sure we succeed.. Working with colleagues from other departments is not a problem for me. Finally, I will work with each customer to ensure that they receive the services they require.

Question 17: What is Your Greatest Weakness?

Every one of us is flawed in some way. Because of this, you should not hesitate to tell the interviewer about yours. Mention any flaws you may have, but only if they aren’t critical to the position for which you’re applying.

As an Example of a Reply,

When deadlines aren’t met, I tend to become irritable. However, after beginning therapy, I’ve seen some progress. When my sessions are over, I expect to be more patient.

Question 18: Do You Have any Strategies? Do They Match Ours?

Before you answer, make sure you’re familiar with the business’s goals and objectives. Then check to see if they’re all connected.

As an Example of a Reply,

Focusing on your strengths is a key part of your strategy. When it comes to customer service and other facets of my career, I draw on my abilities and strengths. It aids my performance.

Question 19: What’s Our Main Purpose?

What is the goal of HSBC every single day? The company’s website has all of this information. As a result, do a lot of digging.

As an Example of a Reply,

Using your particular skills, capabilities, viewpoints, and breadth, you aim to open up a world of possibilities for your customers.

Question 20: Do You Know Our Values?

In the interview, you’ll be asked if you’re familiar with the common threads that bind this organization. Visit the institutions’ websites whenever feasible to learn as much as possible about them.

As an Example of a Reply,

Yes. I’m aware of your beliefs. You’re open to new ideas because you’re open to new ways of doing things, such as working together, taking responsibility, and valuing differences. Self-responsibility also entails accepting the consequences of your actions.

Tips HSBC Interview

• Allow extra time for traffic.
• If you speak too quickly, you’ll come across as nervous.
• Avoid sounding monotonous by not speaking too slowly.
• Shut down your mobile device.
• Get to know the company as much as you can. Annual reports aren’t scary.
• Don’t bring up any bad press you’ve read about the bank.
• Even if you’re just starting off at HSBC, you should dress up for your interview.
• If you’re taking part in an HSBC telephone interview, choose a place where you won’t be interrupted.